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Flooring Outlet 316-267-2512
Flooring Galerie 316-267-2585
Damaged Freight 316-267-8833

Flooring Policies

POLICIES, TERMS AND CONDITIONS

2017

                                          

RETURNS:                  30 day refund or exchange on most merchandise if accompanied by receipt. A receipt is your responsibility.           

EXCEPTIONS:            Merchandise must be returned in original package and/or condition where applicable.

  • AREA RUGS must be returned or exchanged within 14 days of purchase. No returns on special order area rugs or cut runners.
  • AREA RUG PAD can be returned only if it is unopened
  • CARPET or VINYL cut off an existing roll will be returned at a price no larger than applicable remnant price.
  • CARPET PAD returns on 6’ X 6’ or larger pieces only.
  • HARD SURFACE (Tile, Resilient, Wood, Laminate, or Carpet Tile) flooring or any supplies may only be returned if we have more of the same product in stock.
  • NO returns on exterior doors.
  • NO returns on discounted items.

 

  1. Buyer hereby agrees that the terms of payment shall be Cash on Order, unless other arrangements are made and noted herein.
  2. All merchandise is subject to acceptable dye lot variations as defined by industry standards. Whether or not Buyer is contracting with Seller on installation, Buyer is responsible for inspecting all purchases prior to opening of materials or the cutting purchased products.
  3. Buyer agrees that deposits or payments made on special orders or stock orders cannot be refunded; Buyer further agrees that buyer may cancel a contract for purchase of in stock goods only, and that Seller will return all moneys deposited less 25% for restocking.
  4. Buyer agrees to reimburse seller for all reasonable expenses incurred in the collection of any unpaid contract balance, including attorney fees.
  5. No claims for carpet pile crushing, shading, or soiling will be considered by Seller since these are not considered manufacturing defects. In addition, Buyer relieves Seller of all fault due to color variations or dye lot variations in all hard surface flooring.
  6. Buyer agrees that Seller will not be responsible for delays/failures in delivery/installation caused by measures beyond Seller’s control; that seller is not responsible for consequential damages; that seller is not responsible for shortages or excess of material when a sale is based on measurements/plans submitted by Buyer.
  7. Buyer agrees to pay an extra charge for moving appliances and furniture, and that Buyer will hold Seller and its contractors harmless for any damages incurred in moving same or the Buyer may move appliances or furniture themselves. Buyer is responsible for disassembling and reassembling large entertainment units, waterbeds, or any electronics. Large furniture to be moved should be free of all contents. Buyer is responsible for wall hangings, antiques, collectibles, and miscellaneous items. Seller does not move antiques, pool tables, pianos, exercise machines, large organs, or aquariums.
  8. Buyer agrees that Seller is not responsible for chipping, scratching, or the breaking of any trim, molding, or furniture; including baseboard, during the installation. Seller agrees to be as careful as possible to avoid scuffing paint on walls or damaging trim that is in place during installation, but will not be held responsible for slight marring or scuffing of the walls or trim by the installation of new flooring materials.
  9. Buyer is responsible for disconnecting icemakers, gas lines, electrical cords, phone & computer lines or anything else that is necessary for proper installation.
  10. Buyer bears responsibility to discuss with seller location of seams and/or the direction that the flooring is laid. If Buyer fails to do so, Seller is charged with using their best professional judgment in determining those decisions.
  11. Buyer agrees to allow Seller first rights to inspect and endeavor to correct any additional service requests, and that refusal to allow either constitutes a waiver of Buyer’s rights to assert a claim or file suit against the seller.
  12. Additional Service Requests will not be processed until all financial obligations are met by Buyer.
  13. If Seller is only contracting with Buyer for merchandise, Seller bears no responsibility for the quality of the installation of the product.
  14. Seller reserves the right to rebid the job if unforeseen items are noticed during installation. Any additional charges will be the responsibility of the Buyer.
  15. Buyer and Seller agree that this contract is the complete agreement between parties, and that everything which the Buyer expects the Seller to perform is written hereon; Buyer and Seller agree that this contract can be modified in writing only, and any change order on a job must be approved by the customer, the installer and Jabara’s Carpet Galerie, in writing, before the job can proceed. Should Buyer be unavailable to authorize necessary changes, Seller is authorized to make their best professional judgment in those circumstances.

 

INSTALLATION GUARANTEE

If flooring installation is provided by JABARA’S CARPET OUTLET, INC. and is unsatisfactory because of improper workmanship or material used in installation, we will make repair at no cost to you for one year from the date of installation, provided any problems are brought to the immediate attention of the Seller when the problem first appears. This guarantee is not transferable and applies only to home use.

 

PROPER CARE FOR YOUR FLOOR

Flooring will give excellent service provided that it receives reasonable care and attention. Failure by the owners to exercise the basic rules of good maintenance shortens the service life of flooring. Even the best floors have limitations and can be abused. Jabara’s recommends:

  1. See specific warranties as per manufacturer;
  2. Frequent vacuuming and cleaning of all floors on a regular basis;
  3. Regular professional cleaning at least once every 18 months
  4. If you have questions, please call our store for customer service

PAYMENT:     We accept CASH, CHECK, MASTERCARD, VISA, DISCOVER, AMEX and SHAW CREDIT CARDS. Proper identification is required. NO CREDIT    CARD CHECKS. Payment is due at the time of purchase.

REFUNDS:     Purchases made by check will have a 14 day waiting period before any refund is issued.

                     Purchases made with a charge card will be refunded back to that account only.

GIFT CARDS: Available in $5 increments

STORAGE:    We will gladly store your flooring purchase free of charge for up to 90 days; a $3 per day storage fee will apply thereafter without notice.

 

                   If the above guidelines are not met, refunds may still be given at the discretion of management subject to a 10-50% restocking fee.

                       

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Visit Us

Carpet Outlet - 316-267-2512
Carpet Galerie - 316-267-2585
Home Improvement - 316-267-8833
Toll Free - 1-844-525-9329

Email - info@jabaras.com
Fax - 262-4107 or 267-6090
1816 N. Broadway Wichita KS 67214

Store Hours
Mon: 9:00am - 5:30pm
Tues: 9:00am - 7:00pm
Wed: 9:00am - 5:30pm
Thur: 9:00am - 7:00pm
Fri: 9:00am - 5:30pm
Sat: 9:00am - 5:30pm
Sun: Closed

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